 | Terms And Conditions |  |
About Us Oakland Music are completely dedicated to your total satisfaction.
Oakland Music accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on product detail pages or on the website, which may contain technical inaccuracies or typographical errors. However, this provision does not affect your statutory rights and remedies.
These terms and conditions govern your use of the web site and any contract between you and Oakland Music for the purchase of goods.
By ordering goods from the Oakland Music web site you agree to be bound by these terms and conditions and agree that they constitute a legally binding contract between you and Oakland Music.
If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Oakland Music
26 Oaklands Way Melbourne Derby Derbyshire DE73 8LR United Kingdom
Phone: 01332 864007
Email: sales [at] oakland-music [dot] co [dot] uk
We reserve the right to refuse to supply any person or company for any reason.
If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract shall only continue to bind the parties if it is capable of continuing in existence without the unfair terms.
These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our terms and conditions please contact Oakland Music. |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You will become the owner of your purchases once we have received your full payment for such purchases. However you shall not obtain any right of copyright (or similar rights) in your purchase, of which any unauthorised use including copying, letting for hire or sale is strictly prohibited.
|
| Shipping And Handling All items are sent by First Class Post within the UK and EU. |
Delivery Schedule We aim to fulfil your order as quickly as possible. All the items in our Catalogue are normally available from stock. Orders received are typically processed and shipped within 3 days. Orders shipped to UK addresses typically arrive within 1-3 days. Please allow 14 days before enquiring about lost or missing items.
Should an item not arrive within the estimated period, please note that we cannot investigate the non-arrival of your item until the expiry of 14 Days from our original shipment date to you. Please allow additional time for your orders to arrive over the bank holiday weekends. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the mail.
Please note it is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to refund, exchange or resend the order to the correct address at our expense. |
| Back Orders All items listed in the Product Catalogue of this site are held in-stock at all times. |
Credit Card Security Oakland Music intends to provide you with the safest and most secure shopping experience possible. Oakland Music and our secure payment service providers use the latest technology to protect your credit card information and do not release it to any outside organisation. You can place your orders using secure encryption (the Internet standard for secure transactions). Any losses sustained by the transmission of personal information by email or Internet links shall be borne exclusively by you.
Billing is immediately initiated when an order is placed; our secure payment service providers authorise and debit your card simultaneously. Oakland Music does not store any payment details.
All Online Credit Card Details are collected using SSL/128 bit encryption and passed to the PayPal Payment Services for presentation to the acquiring bank. |
Guarantee We guarantee your satisfaction.
In the unlikely event that you receive a damaged or defective product, we will exchange or refund the product price via the original method of payment only.
If you request a replacement, we will despatch your replacement item once we receive the returned defective item.
In order to return the product, please refer to the 'Returns Policy' section.
You must return defective or damaged goods within 14 days of our original shipment date to you. Please refer to the date shown on your 'Invoice' to confirm this date.
We test returned CDs and reserve the right to return the product to you at your expense if we cannot reproduce the fault on our equipment.
|
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01332 864007 (International +44 01332 864007) or fax us on or write to us at 26 Oaklands Way Melbourne Derby Derbyshire DE73 8LR United Kingdom |
Privacy Policy Oakland Music will not rent or sell your name, address, email address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site). If you have purchased from our store, and advised us of your email address, postal address and telephone number we may occasionally update you on news and special opportunities via email.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
What are Cookies?
Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
By disabling cookies, you will not be able to participate in some of the features offered by Oakland Music.
We recommend that you leave your Cookies enabled otherwise you may not be able to shop with us. Our cookies do not send us back any information about your computer or any other information on your hard drive. |
Returns Policy You may cancel your order by informing us of this in writing any time up to 14 days from the day after the day of delivery.
Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken.
We will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. Returned goods are to be accompanied by your Invoice, and should be forwarded to Oakland Music at the address above. If you do not pay for the goods to be returned to us, a deduction will be made from your refund to cover our costs for collecting the goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htmCancellation Policy
You may cancel any item 'Pending Despatch' at any time by contacting our Oakland Music.
Once we receive notification from you that you wish to cancel your item, any amount paid to Oakland Music for the item will be refunded as soon as possible.
All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.
|
Oakland Music - the home of Pocket Pianist |
|
